和很久沒見的朋友共進午餐，談到一個 controversial 的話題，她拿 80 / 20 rule 來作比喻，那 20%到底會保持 20% ，還是會被放大／縮小和 by how much，是自己的選擇。
On my lonely way back to office, this came into to my mind…
I learned this rule for process management. Well, it applies to most situations. Especially for those high volume straight through process, which is highly commoditized or standardized. 80% goes through the normal path and in a way becomes transparent to the person managing it.
But like it or not, most of our effort (lots of time more than 80%) is actually being spent on the rest 20…..
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