Wednesday, 26 September 2012

Emotional Bank Account


“The 7 Habits of Highly Effective People” 一書裡,提到 “Emotional Bank Account”這個概念,與其以 S 自己的方法解釋,倒不如直接把原作者的想法分享。。。

Quote

We all know what a financial bank account is.  We make deposits into it and build up a reserve from which we can make withdrawals when we need to.  An Emotional Bank Account is a metaphor that describes the amount of trusts that’s been built up in a relationship.  It’s the feeling of safeness you have with another human being.

If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honestly, and keeping my commitments to you, I build up a reserve.  Your trust towards me becomes higher, and I can call upon that trust many times if I need to.  I can even make mistakes and that trust level, that emotional reserve, will compensate for it.  My communication may not be clear, but you’ll get my meaning anyway.  You won’t make me “an offender for a word.”  When the trust account is high, communication is easy, instant and effective.

But if I have a habit of showing discourtesy, disrespect, cutting you off, overreaching, ignoring you, or playing little tin god in your life, eventually my Emotional Bank Account is overdrawn.  The trust level gets very low.  Then what flexibility do I have?

Unquote – The 7 Habits of Highly Effective People, Stephen R. Covey

要建立一段關係不容易,信任從來都是一點一滴累積的;但要把它摧毀卻易如反掌,只要你繼續無理取閙,你的目的很快便會達到。

無論你是我的誰,如果你想我 stand by you,請看看 Stephen Covey 以上的話,當然,你也許並不需要也不 care,那麼就請非誠匆擾吧!



 

4 comments:

naruto said...

呢本書對我好啱用:)
七個習慣都仲做到五個嘅我諗

SKII said...

naruto,做到五個,好勁架喇! ^_^

naruto said...

本身習慣已經接近,所以較易做到:)

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